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Fields of Service - The Bottom Line, 2005

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CTRG at a Glance

The purpose of CTRG is to provide quality resources for the development of Teams within organizations whose desires are to grow and develop their human resources and achieve greater results in product or service provision.

Resources available include: image development, personnel training, seminars, counsel, scripts, books, audio materials, and teaching manuals.

CTRG is in the team building business, as educators/consultants to business, and has the T.E.A.M. Concept as its foundation:

There are great benefits to a program of empowering people to become all they can be, enabling them to produce all they can produce from investments in "building the person."

Team building is based on this principle: people are more important than what they do. Relationship development, centered on trust, experience, education, environment, accountability, and integrity, leads to the creation of innovative methods, empowering employees to "be" better, and therefore do their jobs better. We believe in motivating people to accomplish all they can accomplish, because of who we are helping them to become.

We are hands-on, people-relational, roll-up-our-sleeves service-oriented, dedicated to identifying problems, building teams of managers and employees who "own" creative solutions. Our program is built on a solid foundation of relationship "auditing" and personnel investment.

The results? A greater sense of "team" cooperation relationally and functionally from the management-employee force, more efficient communication, caring more about the other person's success than "my own," elevated customer service because our employees "see" the customer the way management sees the employees: as people who want to know they are cared for. This equates to personal and company growth, referrals (everyone wants to belong to, and receive the benefits of a team exhibiting relationships and expanded productivity), expansion of services, and obviously the potential for a stronger bottom line.

 

The Foundation

Ask yourself this important question: If you could be convinced that you are more important than what you do, who would benefit? This premise behind the question is the central foundation principle of CTRG. The premise is: People Are More Important Than Production, and Relationships Precede and Give Definition to Function.

This belief includes the immutable realization that the principle in practice produces life changes and will dramatically alter the ways in which business is conducted. The truth of this concept dramatically transforms the way an individual views himself or herself. Because a person sees with "different eyes," he or she observes and interacts with others in ways which seek to build them and respond to them from a personal desire that they be treated in the same way.

Business provisions people, first of all; therefore, the way we conduct business must put people first. Building a "people first" environment of relational trust and functional accountability is essential for business to succeed.

The Core Team is a structure which promotes people. The term "Core" is taken from the illustration of an apple core. Within the apple the core exists, not to sustain itself; rather, to support the entire fruit and within its constitution are its seeds for duplication and growth; in short, its future survival and expansion.

Foundational to a Core Team's existence are its Core Values, those beliefs about which a group agrees in full and around which an organization is constructed and functions. These Core Values are both individual and corporate. The stronger the agreement between individual and company Core Values, the more resilient the strength of the Core Team.

The Core Team is built on trust, recognizes the essentials of every member's composite nature, promotes and models accountability and earnestly makes the efforts to find the best methods to achieve exceptional performance and satisfied customers.

When a team operates from its proper relational foundation with a continual goal of functional excellence, it learns and applies the lessons of proper personal investment and ownership. Along the way the growth of the individual transcends business applications while providing a model for successful productivity; indeed, all of life is, or can be, affected within relational and functional life changes, for the better.

At the heart of the concept is consistency, seen first in a dedication to pure integrity at the core. Where authenticity matters in an organization, integrity as a primary value takes its rightful place at the center of the core.

People are our greatest resource. Investing in them is the greatest investment we can make.

Build a Team on this Principle and you build a team for Life.

CTRG Values, Vision, Mission, Message

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