Leaders author processes of resolution and restitution. When parties who are supposed to work together are not working well, the leader who cares becomes the leader who gets involved, bringing them together.
While problem resolution is the goal, it may be impossible to fully achieve without restitution of relationships, first. The process of restitution is seldom done easily; indeed, it can be difficult, consuming time and energy.
The leader’s responsibilities are to identify issues, clarify where relationships are broken, and then work to achieve common grounds of understanding of behaviors that must change to restore working relationships and resolve problems. This order is important.
If you are the leader who consistently has to solve problems (especially recurring ones with the same people) look deeper to find true sources, discovering where responsible restitution should occur and why, establishing desired results upon which parties can and should agree. Bring people together on the basis of agreement. You will build a foundation of restitution and problem resolution that may last a long time.
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